Return Policy

At Shaggy Dawg, we want you and your pet to be completely satisfied with your purchase! If you’re not entirely happy with an item, our return policy is designed to make the process easy.

Returns and Exchanges

• Eligibility: Items may be returned within 30 days of the purchase date. To qualify for a return, items must be unused, in original packaging, and in the same condition as received.
• Non-Returnable Items: Personalized items, opened pet treats, and gift cards are non-returnable.
• Process: To initiate a return, please contact our customer service team with your order number and reason for return. They will guide you through the process and provide return instructions.

Refunds

• Processing: Once we receive and inspect your returned item, we will notify you of the refund status. If approved, your refund will be processed to the original payment method within 5-7 business days.
• Shipping Costs: Original shipping charges are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to a Shaggy Dawg error or defective product.

Exchanges

For exchanges, please initiate a return for the original item and place a new order for the desired product.

Questions?

If you have any questions or need assistance with your return, feel free to contact us. We’re here to help ensure you and your furry friend are delighted with every Shaggy Dawg purchase!